Why Unified Communications Implementations Fail and What You Can do About It

by Ben Rife on Jun 25, 2015

When properly implemented, Unified Communications (UC) can immensely benefit your business. UC will bolster collaboration between employees and deliver an abundance of features and applications to increase productivity and make employees more efficient at their jobs. But for several reasons, these invaluable communication services fail to empower the businesses that utilize them. Here are 4 common reasons why UC implementation fails and what you can do to improve execution:

On-Premise PBX vs. Hosted VoIP: What You Need to Know

by Ben Rife on Jun 23, 2015

Two of the most popular phone solutions for business include on-premise private branch exchange (PBX) and hosted voice over Internet protocol (VoIP)

On-premise PBX is a form of VoIP but with a more traditional set-up. With an on-premise PBX, all components of the system physically live on site (in an office building’s computer equipment room or otherwise) and internal lines are integrated with IP routing via a local area network (LAN). Calls can go through a traditional telephone company or VoIP (with SIP trunking).

In contrast, hosted VoIP uses the internet only to send and receive voice and multimedia communications. All components (equipment, servers and service) are owned and maintained off-site by a licensed provider. All phones and desk sets plug into a router on premise and almost everything else (signaling, calls and features) pass through the provider’s IP-PBX. 

With cost being the primary concern for businesses, many organizations question which solution is least expensive and most cost effective. To answer this question, you must look at cost from several angles:

How to Tailor Unified Communications to the Mobile Employee

by Ben Rife on Jun 18, 2015

These days, mobile workers are becoming commonplace. Between 2008 and 2013, experts estimate the number of virtual workers increased 800 percent! Some companies have teams that are geographically distributed, so virtual teams are the norm. In other cases, organizations have large numbers of employees who travel frequently or work from home. 

Unified Communications (UC) are one way to help mobile and virtual employees become more productive. As companies design and implement their UC strategies, it’s important to recognize not all mobile employees are the same, and different segments of mobile employees have different needs when it comes to communication technologies. Here are a few examples:

How to Easily Evaluate Unified Communications Costs

by Ben Rife on Jun 16, 2015

Implementation of Unified Communications (UC) strategies is on the upswing at companies across the country. Nemertes Research has predicted, for example, adoption of cloud IP telephony will increase 69 percent in 2015. If your organization is contemplating a move to UC, you may want to develop a business case that outlines the costs and benefits for key decision makers. Here are several criteria to evaluate as you consider a UC initiative:

Is Hosted VoIP Right for You? 3 Ways to Tell

by Ben Rife on Jun 11, 2015

Have you considered switching from a traditional phone system to a hosted VoIP for your business? This is an important decision for companies, considering the amount of time spent communicating with staff and clients. To avoid making a costly mistake, you must first decide if a hosted VoIP solution is right for your company. 

Changing phone systems for an entire company can seem overwhelming.  What features should be considered when deciding on a provider, and what should you even look for in a provider? Wipe the sweat from your brow – we’re here to help. This post will show you 3 ways to ensure you make the right decision.

Real Life Example: Why One Business Made the Switch to Hosted VoIP

by Ben Rife on Jun 09, 2015

Nobody likes change, and nowhere is this more apparent than with technology. Whether it’s for personal or business reasons, making the switch to a new technology can be nerve-wracking: You’re used to doing things the old way, you don’t want to give up the devices you’re comfortable with and maybe you just don’t want to take the time to learn how to use a new system or device.

But making a change can have positive impacts. Here’s the story of why one business made the switch to hosted VoIP, how it improved operations and took some of the work and worry away from the technology director.

How to Make Softphones Work for Your Business

by Ben Rife on Jun 04, 2015

One of the advantages to implementing VoIP is you no longer have to depend on a desktop phone to make and receive calls. Employees can be on the road or in another part of the office and still conduct business as usual. Not only that, this added mobility can allow your business communications to be unfazed during a natural disaster or power outage.

The mobility VoIP is praised for is made possible through the use of softphones like tablets, computers and other smart devices. Softphones, together with VoIP technology, allow employees to “take their office anywhere,” and their use has risen in popularity with 80 percent of businesses increasing their softphone deployments in 2014.

If your business is considering deploying softphones in addition to your VoIP enabled desktop phones, here are some ways to make softphones work for you.

How to Keep Your VoIP Functioning When You Lose Your Internet Connection

by Ben Rife on May 21, 2015

Because VoIP solutions are entirely dependent on the internet to place and receive phone calls, many prospective buyers fear their reliability. If the internet goes down or the power goes out, phone service could be interrupted, and even a few minutes of downtime can have a catastrophic impact on some businesses. But with the right safety measures in place, losing internet connectivity doesn’t have to mean losing phone service.

Here are three ways to keep your VoIP solution functioning when you lose your internet connection:

How to Get Maximum ROI from your VoIP Investment

by Ben Rife on May 19, 2015

Making the jump to VoIP is no longer simply a question of return on investment (ROI). Moving to modern communications technology is a necessity given today’s business demands. As with any business decision, however, it’s still important to understand how the available options can impact your company’s overall ROI.

Here are three factors to keep in mind as you evaluate your technology options:

6 Cool Things You Can Do With Unified Communications

by Ben Rife on May 14, 2015

Productivity improvements and cost savings are big reasons why businesses are looking at unified communications (UC). The real-time collaboration tool, which combines all types of digital communication — including voice, video, email and messaging — is expected to experience explosive growth over the next several years, to $61.9 billion by 2018, according to Transparency Market Research.

Business efficiencies may be touted as the main drivers behind UC adoption, but as with any technology, part of the draw is in the cool things businesses can do with it. Here’s a look at just a few: