With our previous provider, the point of contact changed all the time. With Bullfrog, I have a single point of contact. It's nice to know who you’re going to talk to when you call.
With Bullfrog, everything is up right away. They take care of maintenance. They keep the equipment up to date. I don't have to worry about any of that.
Part of coming on as the new CEO meant I had to evaluate all our vendors to see if there were any changes that needed to be made. The current staff was very happy with Bullfrog, and in my analysis, they showed to be a good value that we should hold on to. They’ve been very responsive to any situations that occur. And the solutions that they've been able to provide us have helped us meet the challenges of an increased demand on our system.
I felt like I am part of Bullfrog. They have been a great match for our business and it has worked out very well. I would highly recommend them to anyone. I called on them when we lost our phone system due to a power outage. The fact that they were able to host our phones and we were able to get back to normal operations quickly is a testament to how good they are. By the next day we were getting regular phone calls in and we were up and running. They are top notch. I dont think it could have gone any smoother.
Bullfrog’s customer service is better than the Ritz Carlton. It’s outstanding, so over the top good!
With our previous provider, the support was horrible. Switching to Bullfrog was an easy decision. The switch itself was totally smooth and easy—Bullfrog took care of everything. They set the phones up at their site, shipped them out to us, and when we were ready to install them, they were on the phone with us, helping us through the process.
We wanted a service provider that was going to be able to do all of the trouble call tickets, all of the changes, all of the enhancements and all of the support. We wanted hands-off. We didn’t want to have anything to do with it. Bullfrog has been everything we hoped for and more. When we went from one site to five sites, they got our phone system hooked up at the new sites easily and quickly.
Bullfrog is always responsive. I've gotten to know their entire team over time, and what really impresses me is they make a point to hire good people.
I really like that when I call Bullfrog, I can reach the same person each time and he’ll work to solve the problem. I would say that's the best part of working with Bullfrog. I like their people and I like that they really care about our phone system. I think they've invested a lot of time and effort into making our system work.