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Webex FAQ
Frequently Asked Questions
Can I keep my phone numbers?
Yes. As part of on-boarding, we transfer or “port” all of your phone numbers to our system from your previous provider. We handle all of the paperwork for you.
Do I need a desk phone?
No. You have the option to use a desk phone, pc, mac, tablet, mobile phone, or all of them. More and more customers are choosing to go mobile.
Do I need my phone lines?
No. Your phone lines are no longer needed because your voice traffic is now routed over your Internet connection. You can cancel them.
What if I lose Internet access?
Your calls automatically get routed to a cell phone, another location, or to a voicemail box. This feature is called “business continuity”.
Is there a limit to the number of calls we can make?
There are no limits to the number of calls you can make. All calls are routed out your local Internet connection.
How quick is it to setup?
We typically complete the installation in a 2-week time frame, which gives the losing carrier time to release your phone numbers, and allows you time to design the call flow with our on-boarding team.
Can we keep our fax machine?
Yes. You can keep your fax machine and connect it to our system through an analog adapter.
Can we connect our offices?
Yes. Connecting multiple office is a major benefit of our system. Calling between offices is seamless.
What's on my first invoice?
Your first invoice will include a pro-ration for the days of the month you started, plus the next month’s service.
Will we have admin access?
Yes. We provide you with an easy-to-use graphical interface with full administrative control.
Can I call International?
Yes, we allow you to call international and bill for a per-minute usage on the next month’s invoice.
Can I keep my current phones?
Yes. We support all current Polycom and Cisco Multi-Platform phone models, in addition to several other brands.
Webex Pricing
Enhanced
Perfect for small organizations needing a simple, reliable, and calling-only business phone system.
- Unlimited Calling US & Canada
- Visual Voicemail
- Call Recording
- Single Sign On
Professional
Advanced calling features, as well as the Webex Client, Webex Messaging, and a Basic Meetings, and integrated AI.
Everything in Enhanced PLUS:
- Desktop & Mobile App
- Unlimited Team Messaging
- Call Queue
- Analytics & Reporting
Suite
Most feature-rich package that includes all capabilities of the Professional package, and the full Webex Meetings solution.
Everything in Professional PLUS:
- Advanced Meetings
- Advanced Messaging
- Full AI Capabilities
Customers Love Us
What Our Customers Are Saying
Webex Features
Calling Plans Include
Voicemail to Email
Never have to check your voicemail again, with Voicemail to Email, your messages are sent to your email.
Mobile/Desktop App
Maximize productivity and mobility with the mobile app. Take your business calls from anywhere.
Auto Attendant (IVR)
Give your customers a professional first impression by helping them reach the right person or department.
Artificial Intelligence (AI)
Cisco Webex AI boosts productivity with real-time AI transcription, noise removal, speaker tracking, and more.
End-User & Admin Portal
With the portal, you can make simple changes or even add new users with an easy drag & drop interface.
Receptionist Client
Answer calls with a web-based graphical interface. Transfer with the click of the mouse.
Webex Meetings
Hold multi-party meetings in your own shared space. Add audio, video, or share a whiteboard or your desktop. Up to 1000 participants.
Call Recording
Record all calls or as needed with secure cloud audio recording and storage. Sentiment analysis and transcription also available.
Voicemail Transcription
Stuck in a meeting and can't listen to your voicemails? Now you can also read them in the Webex app or in your email.
Webex Pricing
Enhanced
Perfect for small organizations needing a simple, reliable, and calling-only business phone system.
- Unlimited Calling US & Canada
- Visual Voicemail
- Call Recording
- Single Sign On
Professional
Advanced calling features, as well as the Webex Client, Webex Messaging, and a Basic Meetings, and integrated AI.
Everything in Enhanced PLUS:
- Desktop & Mobile App
- Unlimited Team Messaging
- Call Queue
- Analytics & Reporting
Suite
Most feature-rich package that includes all capabilities of the Professional package, and the full Webex Meetings solution.
Everything in Professional PLUS:
- Advanced Meetings
- Advanced Messaging
- Full AI Capabilities
Customers Love Us
What Our Customers Are Saying
Bullfrog is a telecom service provider that helps businesses move their calling to the cloud with Webex by Cisco. Testimonials shown are real experiences from paying customers of Bullfrog using Webex. Their business’s results are not typical, and your business’s experience will vary based upon the effort and education of your business’s employees and management, user adoption, and market forces beyond anyone’s control.
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