FEATURES OVERVIEW
USER FEATURES
* Analog Device Support

* Analog Hotline

* Anonymous Call Rejection

* Automatic Call Distribution

* Barge-In Exempt

* Business Continuity

* Busy Lamp Monitoring (BLF)

* Call Forward Always

* Call Forward Busy

* Call Forward No Answer

* Call Forwarding Selective

* Call History

* Call Hold & Resume

* Call Logs w/ Click to Dial

* Call Notify

* Call Park

* Call Redial

* Call Return

* Call Screening

* Call Transfer – Attended

* Call Transfer – Blind

* Call Transfer to Voicemail

* Call Waiting for up to 4 Calls

* Call Waiting ID

* Conference Calling

* Custom Call Routing

* Custom Caller ID
* Dedicated Phone Numbers

* Detailed Call Reporting

* Dial by Extension

* Dialer for Chrome

* DID – Direct Inward Dial

* Directed Call Pick-up

* Distinctive Ring

* Do Not Disturb

* Drag-and-Drop Calls

* E-911 Registration

* Enterprise Phone Directory

* Executive & Executive

* Assistant

* Extension Dialing

* Feature Access Codes

* General Voicemail Box

* Home Office Support

* Hoteling

* Inbound Caller ID

* Inbound Fax to email

* Intercom

* Mobility

* Multi-Office Support

* N-Way Calling (6)

* Nationwide Phone Numbers

* Office Anywhere

* Outbound Caller ID Blocking
* Overhead Paging

* Personal Phone Directory

* Phone Number Porting

* Priority Alert

* Privacy

* Push-to-Talk

* Redial

* Remote Office Support

* Selective Call Acceptance

* Selective Call Rejection

* Sequential Ring

* Series Completion

* Share Line Appearances

* Shared Call Appearance

* Simultaneous Ring

* Simultaneous Ring Schedule

* SMS/Pager Voicemail Notify

* Speed Dial

* T.38 Fax Support

* Three-Way Calling

* Unified Messaging

* User and Admin Web Portals

* Video (Point to Point)

* Visual Voicemail

* Voice Mail

* Voice Mail to Email
SITE FEATURES
* User / Admin Web Portal

* Agent Alerts & Notifications

*  Agent Barge / Monitor

* Agent Based Call Center

* Agent Call Disposition Codes

* Agent Call Recording

* Agent Custom Reason Code

* Agent Hot Desk

* Agent Skills-Based Routing

* Auto Attendant

* Call Park and Call Retrieve

* Call Queue
* Calling Plan Management  

* CRM Integration

* Custom Presentation #

* External Calling Line ID

* Group Call Park / Pickup

* Group Paging

* Hunt Group 

* Intercept (Group and User)

* International Calling

* Local Calling

* Long-Distance Calling

* Marketing Message on Hold
* Meet Me Conferencing  

* Mobile Phone Integration

* Music on Hold

* Office Anywhere Portal

* PacketSmart Monitoring

* Personal Voice Prompts

* Receptionist Client

* SMS/Pager Voicemail Notify

* VLAN Tagging Support

* Voice Portal
UNIFIED COMMUNICATIONS (MOBILE/DESKTOP APP)
* Apple iOS Support

* Apple OS X Support

* Audio/Video Conferencing

* Call History

* Call Settings Control

* Call Waiting

* Click to Dial from Desk Phone

* Contact Management Tools

* Desktop Sharing

* Enterprise Phone Directory
* File sharing

* Google Android Support

* Headset support

* In-Call Controls 

* Instant Messaging

* Microsoft Windows Support

* Native Mobile Calling  

* Notifications

* Outbound Caller-ID Name

* Outbound Caller-ID Number

* Outlook Calendar

* Outlook Directory Integration

* Rich Presence

* Twin to Office Phone 

My Room Collaboration:

  - Group Capabilities
  - Group Chat History
  - Moderator Controls
  - Participant Sharing

Let our unified communications experts guide you.
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