Text-enable your business communication

Business texting for Webex

Text-enable your existing Webex phone numbers so your team can send and receive SMS and MMS right inside Webex—no new apps, no new numbers.

Confirm appointments, send reminders, follow up on quotes, and handle quick support questions by text, all from the Webex app your team already uses.

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Over 15,000 customers trust Bullfrog: startups, medium-sized, and enterprise businesses

Meet customers where they already are

Add SMS & MMS to Webex without changing your phone system

With Webex by Bullfrog, you can keep your existing Webex Calling numbers and layer on secure business texting. Behind the scenes, our messaging partner platform connects directly to Webex, so your users can send and receive SMS/MMS conversations from their Webex client while calls continue to work as usual.

Your team gets a true omnichannel experience—calling, meetings, messaging, and now text—without switching tools.

Use SMS/MMS for:

Appointment reminders & confirmations

Reduce no-shows with quick text reminders and simple “Reply Y to confirm” flows.

Sales follow-ups & lead nurturing

Follow up on quotes, demos, or missed calls with timely, personalized texts.

Service updates & alerts

Notify customers about outages, delivery windows, schedule changes, or tickets.

Campaigns & broadcasts

Send bulk announcements or updates to targeted groups when you need to reach many contacts at once.

No new phone system required

Text from Webex using your existing business numbers

Here’s what the setup looks like

How it works

1. Enable SMS/MMS on your Webex numbers

We text-enable your existing Webex Calling numbers through our messaging platform—no need to port or change voice carriers.

2. Add the messaging app into Webex

The messaging experience shows up as an embedded app inside Webex, so users can send/receive texts where they already chat and call.

Train your team and go live

We walk your team through sending their first messages, using shared inboxes, and handling replies, then you roll it into day-to-day workflows.

Key features at a glance

Everything you’d expect from modern business texting

Two-way SMS & MMS

Send and receive text and picture messages on your Webex business numbers—no personal phones required.

Shared team inboxes

Multiple team members can see and respond to conversations, so nothing falls through the cracks.

Bulk & campaign messaging

Send one-to-many messages for announcements, reminders, or promotions while keeping responses in organized threads.

Contact & CRM sync

Sync contacts from CRMs like Salesforce, HubSpot, and Microsoft Dynamics so your team always knows who they’re texting.

Automations & AI assistance

Enable workflows and AI agents to answer common questions, send quick replies, or handle off-hours responses, then hand off to humans when needed.

Multi-channel ready

Start with SMS/MMS today and expand to channels like WhatsApp or RCS on the same platform when you’re ready.

Compliance & export

Export message history for e-discovery and compliance, with integrations to archiving platforms where required.

Webex-native experience

Everything lives inside Webex, so users keep one identity, one app, and one workflow.

Ideal teams

Perfect for any team that needs fast, reliable customer touchpoints

Front desk & reception — Confirm appointments, directions, and quick questions.

Sales & account management — Follow up with prospects and customers where they’re most likely to respond.

Service & support teams — Let customers text instead of waiting on hold, then escalate to voice or video when needed.

Field & distributed teams — Keep techs, drivers, or field staff aligned with customers and HQ via text.

Ready to add SMS & MMS to Webex?

We’ll help you design the right texting setup for your business—whether you’re starting with a small pilot group or rolling out across multiple departments and locations.

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Products

Webex Calling

Webex Meetings & Messaging

Solutions for