★★★★★
“Cut our call wait times by 38% in the first month. Migration was painless and the AI features are a game-changer.”
- -38% wait time
- +22% FCR
- 2 weeks to go-live
Webex Contact Center
Modern customer service for growing businesses
Give your team everything they need to handle calls, chats, and customers with confidence—without complex hardware or clunky legacy systems. All they need is a headset, a browser, and Webex by Bullfrog.
Over 15,000 customers trust Bullfrog: startups, medium-sized, and enterprise businesses
Transform your customer experience
Handle every customer interaction more efficiently
Webex Contact Center by Bullfrog brings powerful call center capabilities directly into your cloud phone and collaboration platform. From intelligent queues and skill-based routing to live dashboards and AI-assisted agents, your team can deliver faster, more consistent customer service—without changing the tools they use every day.
Designed for real-world call center teams
Full control for agents and supervisors in Webex app
Agents can log in, choose their queues, set their availability, and handle calls, callbacks, and other interactions all from a single, intuitive desktop experience. No multiple windows, no disjointed tools.
Supervisors can monitor live calls and queues, whisper to agents during calls, join conversations when needed, and take over when situations escalate. Built-in coaching tools help you train new agents faster and maintain quality at scale.
Smarter conversations (AI + CRM)
Agents get the context and AI assistance they need
Give agents the context and AI assistance they’ve always needed
When a customer contacts you, Webex Contact Center can surface relevant details from your CRM or helpdesk—recent tickets, account status, purchase history—so agents never start from a blank screen.
Use Webex AI to reduce background noise, generate call summaries, highlight key action items, and assist agents with suggested responses or next steps. Agents stay fully present in the conversation while AI handles the paperwork.
Salesforce Screen Pop
Always know what’s happening
Real-time monitoring and deep analytics
Agents can see queue status, wait times, and their own performance in real time, giving them the awareness they need to handle busy periods and stay on top of SLAs.
Supervisors get live dashboards and historical reports across queues, teams, and agents—answered vs. missed calls, handle times, service levels, peak times, and more. Make informed staffing decisions and identify where to coach, automate, or improve process.
Visual Call Flow Design
Build, Test, and Optimize Your Customer Journey
Webex Contact Center’s Flow Builder lets you visually design how every customer call is handled, from first greeting to final resolution. Create intelligent routing, self-service paths, business-hour logic, and failover scenarios using a drag-and-drop interface your team can actually understand.
Test changes safely, deploy with confidence, and evolve your contact center without breaking production or relying on custom code.
“
With Webex Contact Center by Bullfrog, we finally have visibility into our queues and agent performance. Customers get to the right person faster, and our team isn’t fighting the tools every day.
- Josh Coffman, SVP IT, Hometown Bank
”
Get the full set of business calling features you need, delivered reliably at a predictable monthly cost.
Key features at a glance
Key Webex Contact Center features at a glance
Queues & overflow routing
Set up multiple queues with configurable behaviors when they get busy.
Skill and time-based routing
Send calls to the best available agent based on skill, schedule, and business rules.
IVR and self-service menus
Let customers choose where they want to go or hear helpful information before reaching an agent.
Agent states & presence
Agents can log in, set availability, and indicate what they’re doing, so routing stays accurate.
Callbacks instead of long holds
Offer customers a callback option so they don’t have to wait on the line during peak times.
Screen pops & CRM integration
Automatically display customer details when the call connects, so agents can jump straight into helping.
Live monitor & supv. controls
Allow supervisors to listen, whisper, barge in, and support agents directly in Webex.
Reporting & analytics
Track call volumes, wait times, handle times, missed calls, and more to continually improve service.
Digital channels
Extend beyond voice to include chat, email, and other channels as your strategy evolves.
AI-powered assistance
Use AI for noise removal, summaries, insights, and future enhancements as Webex continues to innovate.
Rent or buy the hardware that fits your business
Choose the setup that works best for your team. Use the free Webex desktop and mobile apps, or pair them with high-quality desk phones and wireless devices for the office. With our affordable hardware rental options—including replacement coverage—you avoid large upfront costs and keep your equipment always up to date.
See Why Businesses Choose Bullfrog
Across industries, teams trust Bullfrog to make communication simpler, smarter, and more connected.
★★★★★
“Secure, reliable, and the AI receptionist saved our front desk ~30 hours every week.”
- 30 hrs/wk saved
- 99.99% uptime
- HIPAA-ready flows
★★★★★
“We consolidated tools and integrated Webex with our new CRM.”
- -24% telecom spend
- 1 app for call/meet/message
- Better Customer communications
★★★★★
“Members can now reach us instantly from any branch or mobile app. Webex unified our phone and video systems, and the AI assistant has made our small team feel twice as large.”
- +41% faster response
- 100% uptime since launch
- 2x member satisfaction
★★★★★
“Our plants run 24/7, and downtime isn’t an option. With Webex Calling, every site is connected and we have a system we can manage.”
- 99.999% uptime
- -Easy system management
- 5 plants unified under one platform
★★★★★
“Bullfrog is the best vendor we've ever worked with. Support has been amazing. Webex provides the security our customers require.”
- Trusted partner
- Great support
- Secure platform
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