Catch up. Find the details. Move forward.
Use Cisco AI Assistant in Webex to help people review conversations and stay connected to the work.
- Meeting and messaging summaries
- Key details to review before following up
Practical AI + Bullfrog Less time on busywork.
Less time on busywork.
More time on what matters.
Help your people catch up, support your service team, and make routine requests easier to handle. Start with practical Cisco and Webex AI capabilities built around the work your business does every day.
The conversation
“Let’s pilot the new call flow with the service team. Maya will prepare the test plan by Friday, and we’ll review the results next week.”
A summary to review
- Decision
- Pilot the new call flow with the service team.
- Next step
- Maya prepares the test plan by Friday.
- Follow-up
- Review pilot results next week.
Make information easier to review
Help people respond with context
Start with a measurable use case
AI where the work happens
Three practical places to start.
Choose the experience you want to improve, then match the right capabilities to your people and processes.
Give agents a better starting point.
Explore Cisco AI Assistant in Webex Contact Center to help agents understand context and access relevant guidance.
- Supported interaction summaries
- Context for customer handoffs
Make routine help easier to reach.
Explore Webex AI Agent for defined questions and tasks, with a clear path to a person when needed.
- Conversational self-service
- Supported channels and task workflows
Feature availability depends on the product, subscription, language, region, supported devices, and administrator settings. We’ll help confirm what fits your environment before planning a rollout.
Start with something specific
A useful AI conversation starts with a real task.
These are examples of focused pilots you can evaluate, not promises of a particular result.
Team collaboration
“We spend too much time catching up.”
People search through meetings and messages to understand what happened and what comes next.
Pilot summaries with one team.
Enable the appropriate Webex capabilities for a defined group. Agree on when summaries are useful, who reviews them, and how follow-up is confirmed.
Evaluate: Time spent catching up, usefulness of summaries, and corrections needed.
Customer service
“Agents need context faster.”
Handoffs and interrupted conversations can leave the next agent piecing the story together.
Test assistance in a defined workflow.
Use supported summaries or guidance for a selected team. Review whether the information helps agents understand the request and choose the next step.
Evaluate: Agent usefulness ratings, missing context, and repeat explanations.
Self-service
“The same questions keep coming in.”
Routine questions take time while customers with more complex needs still require personal help.
Start with one well-defined request.
Build a Webex AI Agent use case around approved information. Test common variations, unsupported questions, and transfer to a person.
Evaluate: Answer quality, completion, and successful escalation.
The setup matters
Useful assistance starts with clear boundaries.
Define what AI should help with, which information it can use, and when a person needs to step in.
Bullfrog helps connect product capabilities to your operating requirements so the rollout has a clear purpose and an accountable owner.
Use the right information.
Identify approved knowledge sources and who keeps them accurate. Confirm any integration access needed for the task.
Keep people in the workflow.
Set expectations for reviewing summaries and suggested responses. Define a human handoff for requests the solution cannot handle.
Align settings with your policies.
Review access, recording, retention, and administrative controls for the specific capabilities you plan to enable.
Bullfrog + your Cisco environment
Connect the capability to the way you work.
The right starting point considers your current tools, team responsibilities, and the experience you want to improve.
Understand what fits.
Review your Cisco and Webex environment, relevant subscriptions, and the capabilities that match your use case.
Plan the configuration.
Identify settings, knowledge requirements, supported integrations, and any dependencies before deployment.
Prepare the people.
Define how users should work with the capability, how feedback is collected, and who owns ongoing changes.
From idea to everyday use
Start focused. Learn. Expand what works.
A practical rollout gives you evidence to guide the next decision.
Choose
Identify a recurring task, the people affected, and the improvement you want to evaluate.
Prepare
Confirm product fit, licensing, information sources, settings, and success measures.
Pilot
Start with a defined team or workflow. Test normal use, exceptions, and handoffs.
Review
Assess quality, adoption, and results. Refine the approach before expanding.
Your AI starting point
What would you like your team to spend less time doing?
Bring a recurring task, a customer service challenge, or a workflow that creates unnecessary effort.
We’ll help you work through the available Cisco and Webex options and define a practical place to begin.
The task
What happens today, how often it happens, and where time or context is lost.
The environment
Your existing Webex services, users, systems, and relevant subscriptions.
The information
The knowledge, conversation content, or business data the use case requires.
The outcome
How you will judge usefulness, quality, adoption, and the need for human review.
Let's make AI useful
Start with one thing worth improving.
A clearer summary. A better-informed agent. An easier answer for a customer. Turn a practical need into your next step.