★★★★★
“Cut our call wait times by 38% in the first month. Migration was painless and the AI features are a game-changer.”
- -38% wait time
- +22% FCR
- 2 weeks to go-live
Not a phone system. A member-trust infrastructure.
SecureConnect™
for Credit Unions
Enterprise-Grade Webex Calling + Member Services Built for Trust, Compliance, and Growth
Credit Unions across US & Canada trust Bullfrog SecureConnect™
SecureConnect™ Core
Every branch can keep operating — even if the WAN goes down.
SecureConnect™ Core includes:
📞 Webex Calling
🔒 Secure voice for HQ, branch & remote staff
☁️ Local survivability for branches
💬 Encrypted calling & messaging
📱 Native mobile + desk phone support
🆘 E911 + location awareness
🏦 Dedicated CU dial plan design
SecureConnect™ Member Services
Purpose: Turn inbound calls into measurable member experiences.
SecureConnect™ Member Services includes:
- Intelligent call routing by branch, skill, or member
- Call recording aligned with CU compliance needs
- Supervisor whisper / barge for training
- AI-generated call summaries
- QA & coaching tools
- Webex Contact Center (for larger CUs)
SecureConnect™ Compliance Shield
Purpose: Built to survive audits — not just demos.
SecureConnect™ Compliance Shield includes:
- Retention-based call recording
- Secure data storage policies
- Audit-friendly reporting
- Governance & access controls
- Alignment with National Credit Union Administration expectations
CU Migration Assurance™
No member disruption. No forced cutovers. No surprises.
CU Migration Assurance™ includes:
- Current-state telecom audit
- Branch-by-branch cutover plan
- Failover testing before go-live
- Executive escalation path
- White-glove onboarding
Credit Union Communications Risk Assessment
Purpose: Determine CU risk and gaps in coverage
CU Risk Communications Assessment includes:
- Telecom & branch survivability audit
- Member call flow analysis
- Compliance exposure report
- AI readiness score
- 12-month roadmap
See Why Credit Unions & Banks Choose Bullfrog
Across industries, teams trust Bullfrog to make communication simpler, smarter, and more connected.
★★★★★
“Secure, reliable, and the AI receptionist saved our front desk ~30 hours every week.”
- 30 hrs/wk saved
- 99.99% uptime
- HIPAA-ready flows
★★★★★
“We consolidated tools and our remote teams sound crystal-clear—even on bad Wi-Fi—thanks to the AI codec.”
- -24% telecom spend
- 1 app for call/meet/message
- Better QoS globally
★★★★★
“Members can now reach us instantly from any branch or mobile app. Webex unified our phone and video systems, and the AI assistant has made our small team feel twice as large.”
- +41% faster response
- 100% uptime since launch
- 2x member satisfaction
★★★★★
“Our plants run 24/7, and downtime isn’t an option. With Webex Calling, every site is connected and the AI monitoring alerts us before issues even reach the floor.”
- 99.999% uptime
- -30% maintenance calls
- 5 plants unified under one platform
★★★★★
“Bullfrog is the best vendor we've ever worked with.”
- 99.999% uptime
- -30% maintenance calls
- 5 plants unified under one platform
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