Your team has more to do.
Daily requests and recurring administration can crowd out important projects. Define where Bullfrog can take on work or support your internal team.
Managed Services + Bullfrog Keep your technology working.
Keep your technology working.
Give your team room to focus.
Keep your Cisco environment supported with 24/7 monitoring and technical support. Bullfrog helps manage the ongoing work across networking, security, and collaboration so your team has more room to focus on the business.
Not just a handoff.
- Understand the environment.
Systems, dependencies, and business priorities.
- Define who handles what.
Ownership, coverage, and escalation paths.
- Monitor, support, and improve.
24/7 coverage and ongoing service priorities.
24/7 monitoring and technical support
Clarify day-to-day ownership
Connect support to long-term planning
The work after go-live
Technology keeps moving. So does the work.
Users change. Policies evolve. Equipment ages. Give the ongoing work a clear place to go.
Issues cross technology boundaries.
A calling problem may involve the network. A policy change may affect access. Build a support plan that accounts for the dependencies.
Tomorrow needs attention, too.
Plan for renewals, equipment lifecycle, and changing requirements alongside the immediate work of keeping services running.
Support across your Cisco environment
Start where you need the most help.
Scope services around a specific practice or connect support across networking, security, and collaboration.
Keep connectivity on the agenda.
Discuss ongoing help for the wired, wireless, and branch infrastructure your business depends on.
- Configuration and change requests
- Network health and troubleshooting
- Maintenance and lifecycle planning
Keep protection maintained.
Define ongoing responsibilities for the security controls and policies in your supported environment.
- Firewall and access-policy administration
- Review of agreed alerts and findings
- Updates and escalation procedures
Keep your people connected.
Plan ongoing assistance for the Webex services, calling workflows, and supported devices your teams use.
- User and service administration
- Calling and device changes
- Troubleshooting and service support
24/7 monitoring and technical support apply to the systems and services covered by your agreement. Response targets, change responsibilities, and incident-response scope are defined with you.
Clear ownership from the start Know who to call.
Know who to call.
Know what happens next.
A useful service relationship makes responsibilities clear before an issue puts them to the test.
Build the plan around your team’s role, Bullfrog’s role, and the other providers involved. Agree on how requests enter the process and how issues move forward.
Define the supported environment.
Identify the systems, locations, services, and dependencies included in the agreement.
Agree on the support process.
Establish coverage, priority definitions, response targets, and escalation contacts.
Make change responsibilities clear.
Identify who can request changes, who approves them, and how planned work is communicated.
Build the right service scope
Make room for the work that keeps things working.
Use these areas to shape a plan around your environment and the responsibilities you want help with.
Service requests
Define how routine user, configuration, and administrative requests are received, approved, and completed.
24/7 technical support
Get technical assistance for your supported environment at any hour, with a clear process for investigation and escalation.
24/7 monitoring
Maintain visibility into agreed systems around the clock, with defined procedures for reviewing alerts and escalating issues.
Planned maintenance
Agree on update responsibilities, maintenance windows, validation, and communications around planned changes.
Documentation
Identify the configuration records, contacts, and operating information needed to support the environment.
Lifecycle planning
Review renewals, support status, capacity needs, and equipment refresh priorities before they become urgent.
Built around your team Keep the expertise you have.
Keep the expertise you have.
Add the help you need.
Your IT team knows the business. A managed service plan should make that team more effective.
Start by identifying the work you want to retain and the work you want help managing. Then establish the access, approvals, and communication needed to work together.
Share the work deliberately.
Separate internal responsibilities from the systems and tasks Bullfrog will support.
Keep decisions with the right people.
Define approval authority for access, policy changes, maintenance, and spending.
Set a useful review rhythm.
Agree on the reporting and conversations needed to review recurring issues and upcoming priorities.
Adjust as the business changes.
Revisit the scope when you add locations, change platforms, or need a different level of support.
A practical path into service
Start with understanding. Build from there.
A clear onboarding plan gives everyone the context they need before ongoing monitoring and support begin.
Discover
Review your environment, current support model, recurring issues, and business priorities.
Define
Agree on supported systems, responsibilities, coverage, service targets, and exclusions.
Onboard
Establish authorized access, documentation, contacts, and the transition into service.
Operate & review
Handle agreed work, review service needs, and plan improvements as the environment changes.
Your managed services starting point
Where could your team use more support?
Bring the recurring issues, growing workload, or upcoming changes you want help with.
We’ll work through the environment and responsibilities with you, then define a service scope that makes sense.
Your environment
Platforms, locations, supported systems, and important dependencies.
Your current support model
Internal ownership, existing providers, and the gaps you want to address.
Your coverage requirements
Operating hours, business impact, escalation needs, and service expectations.
Your next priorities
Growth, refreshes, renewals, and the projects competing for your team’s attention.
Let's build your support plan
Give the ongoing work a clear home.
Connect your technology to the people and processes that support it. Start with what your team needs, and build the right plan together.